BT Basic – how can it help me?



BT Basic overview

BT Basic is a simple, low-cost telephone service that's easy to understand and helps you keep in touch, even if money is a bit tight. If you're on a low income, BT Basic lets you make and receive calls – and helps you manage how much you spend.

If your circumstances change and you are no longer in receipt of one of these benefits, you must notify BT so we can review your entitlement to BT Basic.

  • A quick guide to BT Basic

    How much does BT Basic cost?

    £15.30 every three months
    (this includes £4.50 to spend on calls)

    How often do I need to pay?

    Every three months.

    Who can get BT Basic?

    You can usually get BT Basic if you're claiming one of these benefits:

    • Income Support
    • Income-based Jobseeker's Allowance
    • Pensions Credit (Guaranteed Credit)
    • Employment Support Allowance (Income related)
    • Universal Credit (and are on zero earnings)

    You must be the named account holder to apply.

    What is Universal Credit?

    Universal Credit is a new benefit for people who are unemployed or on a low income and will replace a range of existing benefits.

    From April 2013. Universal Credit will start in a test area and will begin to be introduced across the UK from October 2013.

    What do you mean by Universal Credit and zero earnings?

    This means the benefit claimant has no earnings from employment or self-employment during the assessment period for their benefit.